If you get an error message when you try to open a Web page, if Internet Explorer stops responding as you scroll through a page, or if Internet Explorer won't display a full page, you should systematically eliminate a number of possible causes, including clearing the Internet Explorer cache and history folders, which might contain a bad file; giving Internet Explorer more Windows resources; updating the display drivers for your video adapter; updating the DirectX software that helps display graphics; and removing old cookies, which keep a record of visits to each Web site. Any one of these items could cause Internet Explorer to crash. In addition, there could be a problem with the TCP/IP protocol that your computer uses to communicate with Web pages. If all else fails, you should delete and reinstall TCP/IP, as described in "Reinstalling TCP/IP," later in this article.

How to fix it

1.Start Internet Explorer, and on the View menu (in Internet Explorer 4) or the Tools menu (in Internet Explorer 5), click Internet Options.
2.On the General tab of the Internet Options dialog box, click Delete Files, click OK, click Clear History, and click Yes.
3.In Internet Explorer 4, click the Advanced tab, and under Browsing in the Settings list, select the Browser In A New Process check box.

In Internet Explorer 5, select the Launch Browser Windows In A Separate Process check box. (Internet Explorer 5.5 does not have this option.)
In addition to these changes, you should make sure you've installed the latest driver for your display adapter as Internet Explorer uses the drivers to display Web page graphics.
1.Check the manufacturer's Web site for an updated driver.

If an updated driver is not available, click Internet Options on the View menu (in Internet Explorer 4) or the Tools menu (in Internet Explorer 5). In the Internet Options dialog box, click the Advanced tab, and clear the Use Smooth Scrolling check box.
2.Install the latest version of DirectX after downloading it from www.microsoft.com/directx/homeuser/downloads/default.asp.
Check to make sure TCP/IP is working by following these steps:
1.Click Start, point to Programs (in Windows Me, also point to Accessories), and click MS-DOS Prompt.
2.In the MS-DOS Prompt window, type ping 127.0.0.1 at the prompt, and press ENTER.

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